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Customer Care Representative at Gwamacy Global Links Nigeria Limited

Posted on Mon 01st Nov, 2021 - hotnigerianjobs.com --- (0 comments)


Gwamacy Global Links Nigeria Limited - We are into all kinds of Construction of metal works.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Ketu, Lagos
Employment Type: Full-time

Responsibilities

  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Answer any questions the customer may have about available products and services
  • Establish new customer accounts, recording account information on written forms or digitally
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Maintain and regularly update financial account information using computer software programs
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications

  • Candidates should possess an OND, HND or Bachelor's Degree with 2-5 years work experience.
  • Call center or customer service experience preferred
  • Flexibility to work different shifts (including evenings, weekends, or holidays)
  • Willingness to participate in training before hire and on-the job
  • Ability to pass a pre-employment background investigation and drug screen for certain positions
  • Excellent listening skills and an empathetic voice and manner
  • Dedication to customer satisfaction
  • Basic knowledge of computer software and office systems
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
  • Familiarity with all of the goods and services offered by the company.

Salary
N70,000 - N100,000 / Month.

Application Closing Date
10th November, 2021.

Sorry, this listing is no longer open.

  

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