Team Lead, Customer Advocacy Centre at IpNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Team Lead, Customer Advocacy Centre

Location: Lagos
Employment Type: Full-time

Job Description

• To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Educational Qualifications & Functional Skills

• University Degree in Sciences, Social Sciences acceptable (2.2/Upper Credit).
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
• Professional Qualification in Customer experience management an added advantage.

Work Experience:

• Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction.
• Teamwork - candidate will need to be a strong team player, who supports their colleagues and share their skills.
• Good interpersonal, work flow management and communications skills.
• Experience in similar roles within IT or Hospitality environment, preferably both.
• Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
• Ability to demonstrate a mature understanding of key Business needs.
• Excellent documentation and PowerPoint presentation skills.
• Good project and time management skills - Ability to work independently and manage one’s time.
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Knowledge of business and management principles involved in strategic planning and resource allocation.

Application Closing Date
14th November, 2021.