Receptionist at 1 Hundred HR Consult

1 Hundred HR Consult - Our client, a Salon and Spa in Abuja, is recruiting suitable candidates to fill the position beow:

Job Title: Receptionist

Location: Abuja (FCT)

Duties and Responsibilities

• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves the spa.
• Ensure that the check-in, check-out and payment process is handled in accordance with Spa policy
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Position Requirements

• Minimum of 1 year of experience as a Front Desk personnel within a Hotel Environment or Spa
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math skills.

Application Closing Date
10th November, 2021.