Product Support Officer at Parkway Projects Limited

Parkway is a leading financial technology provider creating modern banking experiences, proudly developed by Africans and delivered through Africa’s leading banks to businesses and individuals across the continent. Parkway provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions.

We are recruiting to fill the position below:

Job Title: Product Support Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Responsibilities

• Develop knowledge and understanding of products and ensure a continuous improvement philosophy.
• Develop knowledge and understanding of products and ensuring a continuous improvement philosophy is adopted.
• Work with the relevant Product Owner to ensure that product data and information is current and accurate.
• Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC etc.
• Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.
• Support the Product team with periodic customer feedback.
• React promptly to all system updates & maintenance requests from the Product team and Production team.
• Ensure all required products data are accurate and up-to-date.
• Work with Customer service and the Production team to discuss continuous process improvement.
• Manage and remove obsolete products/options.
• React promptly to all product updates & features requests from the Product team, customer and Production team.
• Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches.
• Learn more about users and helping them to get the best out of the product e.g. product enablement.
• Provide feedback on brand new processes or improve existing processes related to the products

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 2 to 3 years experience working in a software company within the product or similar function.
• Knowledge of project management tools.
• Strong time management skills.
• Good communication skills along with the ability to effectively collaborate with cross functional teams.
• Comfortable multi-tasking and supporting multiple projects.
• Intermediate to advanced working knowledge of Microsoft Office desktop applications,inclusive of Excel, Word, Access, PowerPoint and Outlook.

Application Closing Date
24th November, 2021.