Female Front Desk / Customer Service Executive at a Finance Company - the Impeccable Skills Company

The Impeccable Skills Company - Our client, a financial advisory, asset management, consumer finance company, is recruiting to fill the position below:

Job Title: Female Front Desk / Customer Service Executive

Job Code: 008/LOS-VI/RC/21
Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• To oversee all front office and secretariat activities. To qualify you must have excellent communication skills, apt etiquette grooming, friendly disposition, and good people skill.

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and takedown messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize, and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
• Attend to other duties as assigned
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction go
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• B.Sc Degree in relevant qualifications
• 2-3 years Experience in the same role in a financial Advisory Service Company
• Must have graduated with a minimum of Second Class Upper Division
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities
• Strong knowledge of MS Office programs.
• You should have a talent for multi-tasking, with excellent communication and organizational skills.

Salary

• Very Attractive.

Application Closing Date
11th November, 2021.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Reference Code and the location as the subject of the mail (eg. 008/LOS-VI/RC/21 - Lagos).  

Note: Only qualified candidates will be shortlisted.