Reservation Agent at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

We are recruiting to fill the position below:

Job Title: Reservation Agent

Job Number: HOT07UOS
Location: Abuja

Job Description

• A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What Will I Be Doing?

• As a Reservation  Agent, you will serve as the first line of inquiry for room reservations within the hotel.
• Reconcile all payments made twice on a shift and log .Supervise every payment made on every shift before 5pm
• A Reservations  Agent is responsible for offering excellent customer service, options, and other solutions to meet guest and customer needs.
• Convert, quickly, inquiries into contracted businesses and use of ONQ R&I for rate code interpretation on new SRPs twice on every shift
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards
• Able to multi-task and carry out other functions as assigned.

What Are We Looking For?
A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of Bachelor of Science Degree / HND Certificate. Additional Qualification is an added advantage.
• Good communication skills.
• Good Microsoft Excel, Word, PowerPoint and Outlook usage.
• Ability to efficiently use  Microsoft outlook in communicating with guests.
• Excellent grooming and Hotel/brand product knowledge.
• Experience in Room Reservations will serve as an advantage.
• Experience and knowledge of telephone handling and customer service will serve as added advantage.

Application Closing Date
Not Specified.