Experience Center Officer at IpNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Experience Center Officer

Location: Lagos
Employment Type: Full-time
Department: Customer Experience & Advocacy
Status: Outsourced
Work Schedule: 8am - 5pm Weekdays And Saturdays (Shift) 11am - 2pm

Job Responsibilities

• Can drive understanding and engagement with the customer.
• Respond to queries, customers need and rendering before and after sales service.
• Demonstrated ability to multi task.
• Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
• Build and maintain client relationships and internal communication flows.
• Handle sales Transactions.
• Prepare and daily/monthly reports.
• Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
• Able to give and receive feedback effectively.
• Creative and detail oriented and highly motivated team player.
• Experience using computers to develop materials, presentations and use of email. Knowledge of Internet / Intranets.
• Perform other duties as Assigned.

Academic Qualification

• B.Sc / HND Business Administration & Management or related field.

Work Experience:

• 1 - 2 years in relevant field.

 Functional Skills:

• Good oral and written communication Skills.
• Top notch Customer Service Skills.
• Team player.
• Typing Skills.
• Telephone Etiquette.

Application Closing Date
30th November, 2021.