Customer Service Manager at an Automotive Company - Haulage and Logistics Nigeria Limited

Haulage and Logistics Nigeria Limited - Our client in the automotive industry is recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Responsibilities

• Improving customer service procedures, policies and standards for the department and company
• Develop a growth strategy focused on both financial gain and customer satisfaction
• Develop customer satisfaction goals and coordinate with the team to them on a steady basis
• Implement an effective customer loyalty program
• Understand customer’s needs and expectations
• Provide trustworthy feedback and after-sales support
• Build strong, long term relationships with new and existing customers
• Communicate with customers on a regular basis and respond to specific queries
• Suggest solutions and innovative ideas to meet customers’ needs
• Act as the liaison between key customers and internal team
• Developing feedback or complaints procedures for customers to use
• Training staff to deliver a high standard of customer service
• Perform any related tasks as assigned and work closely with other departments

Job Requirements

• Bachelor's Degree in Business Administration or relevant field
• Minimum of 5 years cognate experience in Customer Service, with at least 3 years in managerial role
• Proficiency in Microsoft office and customer service software
• Master’s Degree will be an added advantage with a profession certification
• Excellent leadership and interpersonal Skills
• Excellent verbal and written communication skills
• Efficiency and organizational Skills.

Application Closing Date
12th November, 2021.