Receptionist at the U.S. Consulate General

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: Receptionist - All Interested Candidates

Announcement Number: Lagos-2021-112
Location: Lagos
Series/Grade: LE - 0125 4
Promotion Potential: LE-4
Hiring Agency: Consulate General Lagos
Work Schedule: Full-time - 40 hours per week

Overview

• Hiring Path: Open to the public
• Who May Apply/Clarification From the Agency:
  • For USEFM - FP is AA.  Actual FP salary determined by Washington D.C.
  • All Interested Applicants / All Sources
• Security Clearance Required: Public Trust - Background Investigation
• Appointment Type: Permanent
• Appointment Type Details: Indefinite subject to successful completion of probationary period.

Summary

• The work schedule for this position is: Full Time (40 hours per week)
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
• Supervisory Position: No
• Relocation Expenses Reimbursed: No
• Travel Required: Not Required.

Duties

• The incumbent serves as a receptionist at the US Consulate and is the first point of contact for visitors to the US Consulate.
• The incumbent verifies visitors' appointments, contacts offices to be visited, ensures visitors are escorted, and provides visitors with relevant information when necessar.

Qualifications and Evaluations
Experience:

• At least one (1) year of prior work experience with the public in a clerical or security position in a reputable organization is required.

Job Knowledge:

• Must have a good general knowledge of the organization and personnel structure of the US mission, consulate public access controls, and visitor policies. Incumbent is frequently in contact with the public and must have a basic knowledge the local culture for proper interaction and communication with the public.

Education Requirements

• Completion of High School is required.

Evaluations:

• This may be tested. Please specify your level of proficiency in the language listed.

Language:  

• Good working knowledge of English is required.

Skills and Abilities:

• Must be able to deal with the public in a courteous, yet assertive manner, and deal with emotional or angry visa applicants.
• Be able to explain instructions and/or answer questions in a clear, organized manner. Must be able to write notes to mission officers regarding visitor inquiries and/or problems.
• Good computer user skills (MS Word and Outlook) required for written communication.

Equal Employment Opportunity (EEO):  

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info
Benefits:

Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lagos, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

• Hiring Preference Selection Process:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

* Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Salary
NGN3,241,313 (USD27,184) Annually.

Application Closing Date
15th November, 2021.