Support Specialist Trainee at Cardozer

Cardozer.com is a digital exchange platform with a mission to bring ease and convenience to digital asset trading. Our goal is to make exchanges between digital assets and fiat currencies seamless and hassle free.

We are recruiting to fill the position below:

Job Title: Support Specialist Trainee

Location: Lagos

Description

• We are looking for results-driven candidates that can provide end-to-end support for clients’ requests.
• This is a full-time role with remote / office flexibility.
• You must have flexibility in your working hours to define your shifts with your Team Leader and be willing to work on Saturdays.

Responsibilities

• Performing all the steps involved in card trade execution
• Answering phone calls or responding via chat, focusing on quick resolutions for client issues.
• Continually improve the client experience by providing a 6-star experience in every client's interaction.
• Be proactive and contribute to the team's growth.
• Reach performance goals set by your Team Lead/Supervisor that align with the company’s larger plans.
• Other adhoc tasks.

Requirements
What We Are Looking For:

• Possess a Bachelor's Degree
• Lots of drive
• Strong communication skills.
• Ability to work in a fast paced environment.
• Ability to multi-task and to handle high volumes of calls, all while creating a six-star experience for our clients.
• People-centered, supportive, flexible and a team player.

Application Closing Date
20th November, 2021.