Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
We are recruiting to fill the position below:
Job Title: Lead, Business Development - Switching (Non-Card)
To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Responsibilities
Business Development
Provides excellent customer-focused business management activities for designated customers and products
Develops and maintains strong relationships with key customers utilising products
Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
Responds to customer requests for advice on Switching and Processing queries
Assists to produces business case documents for new product or service offerings development
Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
Defines and sets sales targets for the unit/ subordinates
Monitors activities of the team to ensure sales and service targets are achieved
Analyse sales performance results and develops tactical initiatives to bridge identified gaps
Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
Ensures the team’s compliance with Interswitch’s business development policies and procedures (for example, use of CRM etc)
Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
Product Management
Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
Develops business value propositions for processing solutions offered by Interswitch
Grows the business into new customer and new market segments as per the strategy of the Company
Use set Key Performance Indicators to track processing Business performance in review and market share
Create new products and drive it’s development, deployment and adoption
Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
Produces business case documents for new product or service offerings development Conduct product training sessions for internal and external customers
For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
Supports preparation of financial statements and forecasts
Market research
Performs market research and analysis and monitors external and internal environment for development of new market segments
Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
Keeps abreast of trends and developments in payment technology, products practices and operations
Account Management
Receives feedback from customers for improvement of products and services
Post-sales engagement: visiting customers to discuss on how to improve services
Builds relationships that are of value with the customers
Competitor Analysis
Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
Responsible for documenting and maintaining for the division the findings of our competitor analysis
Organizes quarterly review of the competitor analysis Operational/ Admin Responsibilities.
Requirements
First Degree in any relevant field/discipline
Professional Qualifications like Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages