December 2021 Training Schedule: Institute of Customer Service of Nigeria (ICSN) Professional Training & Certification Program; Professional Certificate Training in Human Resource Management (PCHRM) Program

>>  INSTITUTE OF CUSTOMER SERVICE NIGERIA (ICSN) PROFESSIONAL CERTIFICATION & MEMBERSHIP QUALIFICATION PROGRAMME; 4 – 5 DECEMBER, 2021.

>> PROFESSIONAL CERTIFICATE TRAINING IN HUMAN RESOURCES MANAGEMENT (PCHRM) – CHCPD UK; 11 – 12 DECEMBER, 2021.


1.)  CUSTOMER SERVICE RELATIONSHIP & RETENTION MANAGEMENT:


This highly respected and industry recognised certification by the ICSN, a body accredited by the Federal Ministry of Education partners with a United Kingdom (UK) based body Institute of Customer Service and Relationship UK to start offering this certification training in Nigeria at a subsidized rate. The training is a 2 days intensive fast-track course. The training covers an international customer service curriculum tenable worldwide and at the end you will be issued a Certified Customer Service Professional (CCSP) qualification certificate at various levels from the ICSN and also become a member of the institute. 

Certification & Membership Program Date: Sat. 4 - Sun. 5 December, 2021.

Time: 9:00am – 4pm Prompt (Saturday); 9:00am – 3pm Prompt (Sunday).

Venue: ICSN Lagos Office (Upstairs), Plot 7 Block 73 Dr. Ladi Alakija Avenue, off Admiralty Way, Lekki Phase 1, Lekki, Lagos.

Application Deadline: Thursday 2 December, 2021 (subject to availability of spaces).

How to Register and Get Certified:
Fill the membership/certification application form and return the form with other support documents by email, physically or by proxy (a person appointed by you) at the:

ICSN Lagos Office: (Upstairs),
Plot 7 Block 73 Dr. Ladi Alakija Avenue, off Admiralty Way, Lekki Phase 1, Lekki, Lagos.
Telephone: 07044647545; 07089996801.
Email: [email protected] and Copy (cc): [email protected] ; [email protected] ; (Please copy all emails).

 
CATEGORY FEES:

A.) Student Membership Category

Qualification: Currently an undergraduate in a tertiary institution.

Certification Fee: N45,000


B.) Graduate Membership Category

Qualification: Fresh Graduates, NYSC, and Workers with 1 – 2 years work experience.

Certification Fee: N60,000


C.) Associate Membership Category

Qualification: Workers 3 - 6 years work experience.

Certification Fee: N70,000


D.) Full Membership Category

Qualification: 7 - 14 years work experience.

Certification Fee: N80,000


E.) Senior Membership Category

Qualification: 14+ years work experience.

Certification Fee: N90,000


F.) Corporate Membership also available for corporate business/entities.

Contact for more details.

Must have two (2) ICSN certified staff at Associate Membership level or above at all times.

Payment Details:
Bank: GTbank.
Account Name: Premium Education International Limited;
Account Number: 0009277022
(Please ensure to reflect applicant name on payment medium. Please call to confirm fee received).

Application support documents: Academic Credentials, Professional Certificates (optional), CV/Resume, Evidence of fee payment as per membership level, Passport Photograph, ID card.

*Fees cover membership/certification application form and processing, certification training pack & study materials, past certification examination papers for revision and revision session, certification training course, lunch/snack refreshment and certification/membership examination, ICSN Membership certificate.

Please note that registration on the certification course is subject to availability and spaces booked on a first come first serve basis. Register Now!

Please call to confirm availability of space before making fee payment and registration completion.

Tel: 07089996801; 07044647545.

Website: www.peicentre.com/ICSN and www.customerservicenigeria.org
Email:  [email protected] and Copy (cc): [email protected] ; [email protected]
Tel: 07044647545; 07089996801

Past Certified Members  are professionals from the following organizations:
MTN, Globacom, Etisalat, Visafone, Airtel, United Bank for Africa (UBA), Skye bank,  Access bank, Securities & Exchange Commission, British Council, First Bank, Flour Mills of Nigerian Plc., CBN, Jumia, Dangote Group, Sheraton Hotels & Towers, Daily Trust Newspaper Limited, Dangote Holdings, Lafarge Ready mix Limited, Prime Projects Limited, J. Akin-George & Co. Ltd, Locke Homes Limited, Osato Osawaye & Co., Fleximarina Limited, Broll Property Services Ltd, Quo Courier & Logistics, Eko Maintenance, Cool FM, FRCN, Keystone Bank, Afriland Properties Plc, Reddington, Stag Engineering, Stanbic Ibtc Bank, Skye Bank, Sigma Pensions Limited, Leadway Pensure PFA, Coolink (Aim Group), Ovation, Heirs Holdings, Sokoa Chair Centre Ltd, Hyra Motors Ltd, Starcom Media, Cappa & Dalberto Plc, Dansa Foods, Joppa Nig Ltd/Techno Oil Ltd, Alcatel, Konga, Wimbiz, Utilities Prepaid World Limited, Scratch N Pay Limited, Artee Limited…and lots more….
Change your future in just 48 hours. Become industry recognised

Change your future in just 48 hours. Become a certified Customer Service Professional. Register Now.

Mailing Address:
Plot 7 Block 73 Dr. Ladi Alakija Avenue, off Admiralty Way, Lekki Phase 1, Lagos.



2.) PROFESSIONAL CERTIFICATE TRAINING IN HUMAN RESOURCES MANAGEMENT (PCHRM) – CHCPD UK; 11 – 12 DECEMBER, 2021. 
The Premium Educational International Centre in partnership with CHCPD UK is seeking for candidates to enroll in Professional Certificate in Human Resource Management (PCHRM). This world class endorsed programme is based in Nigeria and after the course; participants are awarded certificates by the prestigious Carrington Heritage Centre for Professional Development Training Institute (CHCPD UK) based in the United Kingdom.

WHO TO ATTEND:

This program has been carefully designed for executives who are in HRM positions such as HR Directors, HR Executives, HR Managers, HR Professionals, Admin Managers, Line Managers, Team Leaders, Supervisors, Entrepreneurs, Management staff, anyone dealing with personnel sourcing at any level and all other professionals who have an interest in the subject and intending to start off or build a career in Human Resource Management.

PROGRAMME DETAILS:
Professional Certificate in Human Resource Management (PCHRM)
Date: Saturday 11 & Sunday 12 December, 2021.
Time: 9am - 3pm (Saturday & Sunday)
Course Fee: N63, 000.

Discounts: Early bird registration attracts a N3, 000 discounts before Friday 26 November, 2021.  Early bird Applicants pay N60, 000. Group registration of three (3) applicants and above attracts 5% discount.

Note: Fees include tuition, world class training materials, snacks, lunch and course certificate awarded by CHCPD. No cash payments of fees.

Bank Details:
Account Name: Premium Education International Limited
Bank: GTBank
Ac/No: 0009277022.

Application deadline: Thursday 9th December 2021 (subject to availability. Please call to confirm space availability before making payment of fees).

Programme Venue: Premium Education International Centre (PEICentre), Plot 7 Block 73 Dr. Ladi Alakija Avenue, off Admiralty Way, Lekki Phase 1, Lekki, Lagos.

Please note that registration on the course is subject to availability and spaces are booked on a first come first serve basis. Register Now!

Please call to confirm availability of space before making training fee payment and registration completion.
Tel: 07044647545; 07089996801

BUSINESS CASE:
The Human Resource function is the major driver of organizational performance. Every well meaning organization will make it their top priority, to engage this process of bridging their knowledge and skills gaps, so as to achieve a balance and adopt a unique competence that will enhance its people-related returns on investment.

There is therefore a need for Human Resource Practitioners to gain more theoretical base and to acquire practical hands-on experience on how to design, utilize HR tools and systems to achieve a collaborative implementation of Human Resource strategies and objectives.

Our PCHRM course will help to translate acquired skills and knowledge into responsive HR Management actions and to tackle HR issues themselves with confidence.  The course is career focused and industry relevant, and provides specialist teaching to ensure you are able to lead, train, motivate staff as well as become a change manager with your organisation as well as design HRM strategies that work.

In addition attendees will now undergo a module on post covid-19 pandemic considerations to enable the contemporary human resources professional face and strategically react to contemporary challenges within their organisations and current business world.

BENEFITS OF THE PROGRAMMES:

• Industry recognised United Kingdom (UK) certificates highly sort after by employers and academic institutions for further studies as evidence of theoretical knowledge and skills.
• Greater Knowledge of HR Best Practices.
• In-depth Understanding of the HR role.
• Exhibition of new HR competences.
• In-depth understanding of people management, Strategic Planning & Change Management.
• Ability to perform effectively in roles across the private, public and not-for-profit sectors.
• HR professional who is aware of the contemporary challenges caused by the pandemic, how it is affecting or has affected organisations, and how to strategically react to the challenges.

BUSINESS OUTCOME:

• Committed Workforce
• HR department or Unit fulfilling its role as a strategic business partner.
• Achieving organisational goals through effective employee engagement.

WHAT WILL I LEARN?

• Understand the importance of HRM within organisations;
• Become aware of alternative approaches to the management of people  within an organisation;
• Appreciate the technical competencies (knowledge and techniques) in the control and management of human resources;
• Recognize the importance of good employee relations;
• Understand the job brief design: analysis / specification / description / recruitment / selection methods / Job evaluation / Compensation & Benefit / Performance appraisal / HR Planning / Training and Development.
• Implementing the functions of a HR Officer as a strategic planner for your organisation.
• Implementing the functions of a HR executive as a change agent within your organisation.
• Discuss vital considerations for the covid-19 pandemic and the business environment.

TEACHING AND ASSESSMENT:
This programme is a taught course, and is taught by highly experienced facilitators together with case studies to enhance learning. Discussions, case studies and group work will allow delegates to get fully involved and understand the practical implications of the learnings.

Informal assessment will take place through group discussion and class room activities as guided by your tutor.

CERTIFICATE AWARDING BODY:
Carrington Heritage Centre for Professional Development Trainings Initiative - CHCPD - (www.chcpdtraining.org.uk)

REGISTRATION REQUIREMENTS:

• Candidates with any tertiary academic or professional training qualifications/certificates are encouraged to enroll for this course. Documentary requirements include filled application form, Copies of academic/professional credentials, Resume/CV, Passport photograph, Evidence of programme fee payment. 

APPLICATION PROCEDURE:
Interested candidates can obtain Application Forms via:
Email request: [email protected] ; Copy: [email protected]

Download @: Click here to download Application Form

Application Support Documents are: Filled application form, Copies of academic credentials, Professional certificates, Resume/CV, 1 Passport photograph, Evidence of course fee payment.

Submission of Application: Scan to: [email protected]; copy: [email protected] or physical office submission.

TESTIMONIALS:

1. S. Abraham – Bouygues Construction Nig. Ltd – “really educative and informative, I enjoyed the programme and learned a lot. Thanks so much”.
2. S. T. Ojuolape – WEMA Bank Plc – “a very educative programme which helps one to be a true professional”.
3. Ilori O. Phillips – “Absolutely satisfied. PEI Centre is the place to build a formidable career in Human Resources”
4. K. Olukayode – IHS Nigeria PLC – “clearly diagnostic on all HR facets. A HR master class”.

ENQUIRIES:
Tel: 07089996801; 07044647545
Email: [email protected] ; copy: [email protected]
For more details visit: www.peicentre.com/professional-certificate-in-human-resource-management/

PAST PROFESSIONAL ATTENDEES FROM THE FOLLOWING ORGANIZATIONS:
MTN, Globacom, Etisalat, Visafone, Airtel, Diamond bank, United Bank for Africa (UBA), Skye bank,  Access bank, First Bank, WEMA bank, Flour Mills of Nigerian Plc., Dangote Group, Sheraton Hotels & Towers, Daily Trust Newspaper Limited, Dangote Holdings, Lafarge Ready mix Nig. Limited, Broll Property Services Ltd, Quo Courier & Logistics, Cool FM, FRCN, Keystone Bank, Afriland Properties Plc, Reddington, Stanbic Ibtc Bank, Skye Bank, Sigma Pensions Limited, Leadway Pensure PFA, AIICO, Coolink (Aim Group), Heirs Holdings, Sokoa Chair Centre Ltd, Cappa & Dalberto Plc, Dansa Foods, Alcatel, Konga, Wimbiz, Bouygues Construction Nig. Ltd, LAPO …and lots more….

You can change your future in just 48 hours. Register Now.