Customer Support Officer at a Transport Network Company - Myrtle Management Consultants Limited

Myrtle Management Consultants Limited - Our client is a Transport Network Company professionally supporting its clients timely, efficiently, securely, affordably, and providing professional services to assist you in reaching your destination.

Riding on a robust and user-friendly smart technology interface, their goal is to be the known for a renowned safe, affordable, and punctual ride hailing / sharing service in the transport industry and to develop and maintain a best -in -class infrastructure to ensure employee satisfaction, which drives customer loyalty leading to sustained profit growth and creating improved company value.

They are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Ikoyi, Lagos
Employment Type: Full Time

Job Summary

• They seek to hire a professional Customer Support Officer to join their growing team and promote their business goals and objectives.

Job Description

• Respond to any issues and follow-up by coordinating with the appropriate departments or field team.
• Create loyal fans by showing them we really care.
• Support all users and help them get the most out of our apps.
• Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
• Be a key player in building a support team in a challenging growth environment
• Manage appointments, enquiries or complaints from customers or clients.
• Accurately and efficiently address any issues or disputes with customers.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• Various reporting responsibilities as needed.
• Maintain logs and records of calls, hard copies of customer files and billing activities and other information.

Qualifications

• Bachelor’s Degree.
• 1-year plus related experience and/or training; or equivalent combination of education and experience
• Previous work experience in a ride hailing or app platform service delivery business is a plus
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English

Remuneration
Competitive.

Application Closing Date
20th December, 2021.