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Customer Support Officer at a Transport Network Company - Myrtle Management Consultants Limited

Posted on Thu 18th Nov, 2021 - hotnigerianjobs.com --- (0 comments)


Myrtle Management Consultants Limited - Our client is a Transport Network Company professionally supporting its clients timely, efficiently, securely, affordably, and providing professional services to assist you in reaching your destination.

Riding on a robust and user-friendly smart technology interface, their goal is to be the known for a renowned safe, affordable, and punctual ride hailing / sharing service in the transport industry and to develop and maintain a best -in -class infrastructure to ensure employee satisfaction, which drives customer loyalty leading to sustained profit growth and creating improved company value.

They are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Ikoyi, Lagos
Employment Type: Full Time

Job Summary

  • They seek to hire a professional Customer Support Officer to join their growing team and promote their business goals and objectives.

Job Description

  • Respond to any issues and follow-up by coordinating with the appropriate departments or field team.
  • Create loyal fans by showing them we really care.
  • Support all users and help them get the most out of our apps.
  • Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
  • Be a key player in building a support team in a challenging growth environment
  • Manage appointments, enquiries or complaints from customers or clients.
  • Accurately and efficiently address any issues or disputes with customers.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update.
  • Meet KPI standards, as per the company procedures.
  • Overseas communications, timely responses to emails and requests (internal and external).
  • Various reporting responsibilities as needed.
  • Maintain logs and records of calls, hard copies of customer files and billing activities and other information.

Qualifications

  • Bachelor’s Degree.
  • 1-year plus related experience and/or training; or equivalent combination of education and experience
  • Previous work experience in a ride hailing or app platform service delivery business is a plus
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English

Remuneration
Competitive.

Application Closing Date
20th December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • Interviews are on a rolling basis to this date.
  • Only shortlisted candidates will be contacted.

  

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