Sales / Customer Service Spa Specialist at a Spa Company - Mactay Consulting

MacTay Consulting - Our client, a Victoria Island-based Spa, is recruiting to fill the position below:

Job Title: Sales / Customer Service Spa Specialist

Location: Victoria Island, Lagos
Employment Type: Full-time

Summary

• The candidate will manage customer queries and complaints and make in-house sales.
• To do well in this role, you need to remain calm when customers are frustrated and have experience working with computers. Familiarity with spa products is a plus.

Key Responsibilities

• Maintain a positive, compassionate and professional approach toward consumers.
• Answer as promptly as possible to customer queries.
• Use numerous channels to communicate with customers.
• Recognize and address client complaints.
• Process orders, paperwork, applications and requests.
• Customer interactions, transactions, comments, and complaints are all recorded.
• Communicate and coordinate with coworkers.
• Provide comments on the customer service procedure' efficiency.
• Ensure that customers are satisfied and that excellent customer service.

Key Requirements

• Interested candidates should possess an OND, HND, or BA qualification.
• Previous experience working in a spa (is a plus).
• Sales experience.

Qualifications

• Possess a Bachelor's Degree in relevant fields
• A minimum of 1 to 3 years of relevant job experience is required.

Soft Skills:

• Good verbal communication skills.
• Problem-solving skills.
• Result oriented.
• Good customer service.
• Attention to detail.
• Multi-tasking skills.
• Ability to handle work with little supervision.

Technical Skills:

• Advanced knowledge of process systems software.
• Experience with process simulations.
• High-level technical skills.
• Analytical thinker.
• Ability to lift and operate heavy equipment.
• Advanced mechanical skills.

Salary
N50,000 - N60,000 Monthly.

Application Closing Date
31st December, 2021.