NOC Engineer at a Reputable Internet Service Provider (ISP) Firm - Ascentech Services Limited

Ascentech Services Limited - Our client, a reputable Internet Service Provider (ISP) Firm, is recruiting suitable candidates to fill the position below:

Job Title: NOC Engineer

Location: Lagos
Employment Type: Full-time

Job Description

• Perform general “system administration” tasks on all elements of the network
• Discover problem areas that could negatively impact system performance or customer satisfaction
• Pro-actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third-level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network-reported and customer-reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Qualifications

• Minimum of B.Sc / HND in Computer Engineering / Telecommunications
• 4 - 5 years cognate experience as a NOC ENGINEER in an ISP FIRM
• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Interested candidates must be able to work on a 24/7 shift Rotation.

Application Closing Date
14th December, 2021.