Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner














  
          Popular Jobs
Interswitch Group Job Recruitment (4 Positions)

Prestigious Consulting Group Job Recruitment (3 Positions)

Proxynet Communications Limited Internship & Exp. Job Recruitment (4 Positions)

Paga Nigeria Job Recruitment (10 Positions)

Tier 1 Law Firm Job Recruitment (4 Positions)

Waterfront Restaurant Job Recruitment (5 Positions)

Idmibok International Job Recruitment (3 Positions)

B'Quins Solution Limited Job Recruitment (3 Positions)

Smartflow Technologies Limited Internship and Exp. Job Recruitment (9 Positions)

National Agency for the Control of AIDS (NACA) Job Recruitment (3 Positions)

Busy Mind Consult Graduate Internship & Exp. Job Recruitment (4 Positions)

Richbon Nigeria Limited Job Recruitment (3 Positions)

Eclat Human Resources Consulting Limited Job Recruitment (3 Positions)

HNJ Exclusive Job GOODY Bag - December Week One UPDATE!

Symphony Solutions Job Recruitment (3 Positions)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

HNJobs (Recap): Remote / Work-At-Home Job Opportunities

Latest Graduate & Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJobs (Recap): Federal / State Government Job Opportunities - HNJ Exclusive

Latest Entry-level & Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJobs (Recap): International Agency / NGO / Multinational Job Opportunities - HNJ Exclusive

Latest Customer Service / Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Amaiden Energy Nigeria Limited Job Recruitment (5 Positions)

Airtel Nigeria Job Recruitment (4 Positions)

Lagoon Hospitals Job Recruitment (9 Positions)

Keen British School Job Recruitment (5 Positions)

Harmony Group Job Recruitment (5 Positions)

eHealth4everyone Job Recruitment (8 Positions)

Canonical Nigeria Job Recruitment (3 Positions)

MainOne Cable Nigeria Job Recruitment (13 Positions)

Opay Nigeria Job Recruitment (10 Positions)

M-KOPA Nigeria Job Recruitment (3 Positions)

Brit Properties Nigeria Limited Job Recruitment (3 Positions)

Khenpro Global Services Job Recruitment (4 Positions)

Pensions Alliance Limited (PAL Pensions) Job Recruitment (4 Positions)

PricewaterhouseCooper (PwC) Nigeria Job Recruitment (3 Positions)

Fastest Cakes Limited Job Recruitment (4 Positions)

Lisse Africa Job Recruitment (5 Positions)

Shac & Bango Internship & Exp. Job Recruitment (5 Positions)

IBILE Microfinance Bank Limited Job Recruitment (5 Positions)

You Centred Consulting Job Recruitment (8 Positions)

Co-creation Hub Nigeria (CcHUB) Job Recruitment (5 Positions)

Guinness Nigeria Plc Recruitment for International Campaigns Manager - Regulatory & Reporting

OneHealthng Pharmacy Job Recruitment (4 Positions)

SPIE Oil & Gas Services Job Recruitment (10 Positions)

PPC Limited Job Recruitment (3 Positions)

PalmPay Limited Job Recruitment (4 Positions)

Senior Risk Manager (West Africa, Sub Sahara Africa) at Visa Incorporated

Arit of Africa Limited Job Recruitment (3 Positions)

Eatwell Retail Job Recruitment (5 Positions)


Manager - Retention and Churn Management, Chief Operating Officer Office at MTN Nigeria

Posted on Fri 19th Nov, 2021 - hotnigerianjobs.com --- (0 comments)


MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Retention and Churn Management, Chief Operating Officer Office

Job Identification: 1059
Location: Ikoyi, Lagos State
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: General Manager, Fixed Broadband 
Division: Fixed Broadband

Description

  • Review market and internal conditions and contribute to the development of marketing strategies for consumer and business segments.
  • Develop detailed plans and programs to achieve set targets for profitability, revenue, value and market share, stir up preservation, etc in support of defined marketing strategies. 
  • Implement strategy for market growth in conjunction with Segment Managers, Regional Marketing and other stakeholders.
  • Support the creation, of outbound and inbound marketing frameworks. 
  • Assist with the definition and build of the customer decisioning logic/rules,
  • Responsible for cross-functional customer analytics with a focus on extraction, mining and model development to solve business problems, exploit value-driving opportunities and improve the overall customer knowledge. 
  • Proactively identifies segment business opportunities through analytical interpretation of data /information and develop robust campaigns strategy with the aim of leveraging on the identified opportunities.
  • Responsible for achieving customer and product churn targets by making continuous improvements to customer retention and win-back. 
  • Responsible for driving fact-based customer analytics insights and their behaviour across the business and ensuring that each project delivers measured value.
  • Manage the campaigns for outbound and inbound customer contact activity, based on the customer contact plan and requirements from Customer value management Base Marketing teams.
  • Ensure the effective management of the customer decisioning logic/rules
  • Manage the post-activity reports and in-depth performance evaluation to determine how existing decisioning rules can be enhanced to drive increased business benefits;
  • Prepare the detailed Monthly BTL Plans to be followed by the Campaign Management team.
  • Report progress, risks and issues to be acted upon;
  • Implement customer contact rules and ensure compliance with MTN business strategy.

Education

  • First Degree in any relevant discipline.
  • Industry certification(s) and/or post-graduate/professional qualification(s) in a related field (an added advantage).

Experience:
6 - 13 years of experience comprising:

  • Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
  • 4 - 6 years customer lifecycle management experience 
  • 4 years’ experience in Telecoms marketing, strategy development and implementation
  • Expert knowledge of competitive environment, consumer trends and trade practices in the industry
  • Operational Research or demonstrable experience delivering a wide range of statistically based analytics. 
  • Advanced applied statistical experience
  • A strategic and creative thinker capable of developing analytical programmes/solutions to address key business challenges or opportunities
  • Previous experience identifying and driving deployment of analytical collateral across a range of delivery channels and measuring their effectiveness
  • Strong communicator who can operate at all levels taking complex analysis, interpreting and communicating it appropriately to different audiences

Application Closing Date
29th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *