Branch Operations Officer at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Branch Operations Officer (North Region)

Job Identification: 391
Location: Lagos

Duties & Responsibilities
Financial Transaction Officer:

• Greets all customers promptly and shows a genuine interest in meeting their needs
• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
• Maintains a strong working knowledge of the Bank’s services
• Examines money to detect and remove counterfeit
• Ensuring all operating and security and safe working procedures are always followed
• Ensure all necessary postings and paperwork are completed accurately to provide audit trails
• Bundles, wraps and seals counted money.  Separates mutilated and worn bills.
• Use various cash management systems to ensure accurate counting
• Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
• Ensure prompt handling of customers’ enquiries and complaints
• Ensure timely rendering of reports
• Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Non-Financial Transaction Officer:

• Greets all customers promptly and shows a genuine interest in meeting their needs
• Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
• Maintains a strong working knowledge of the Bank’s services
• Educate and migrate customers to Alternative Channels
• Proactively receives and responds to customers’ inquiries within their scope of authority
• Ensures effective queue management
• Effectively cross sells the Bank’s products and services
• Maintain a customer friendly and organized banking hall
• Ensure prompt handling of customers’ enquiries and complaints
• Ensure timely rendering of reports
• Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Requirements
Education:

• Minimum of HND Upper class.
• Minimum of Bachelor's Degree, with a minimum grade of 2.2

Experience:

• Minimum of one-year relevant working experience in a financial institution, covering a range of functional areas.

Application Closing Date
8th December, 2021.