Business Development Executive, Switching (Card) at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Business Development Executive, Switching (Card)

Location: Lagos
Department: Purepay - Transaction Switching & Payment Processing
Job type: Permanent

Job Description

• To Grow market share, defend existing relationships and cultivate new business opportunities to meet Revenue expectations of the company.
• Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Responsibilities
Business Development:

• Provides excellent customer-focused business management activities for designated customers and products
• Develops and maintains strong relationships with key customers utilising products
• Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
• Responds to customer requests for advice on Switching and Processing queries
• Assists to produces business case documents for new product or service offerings development
• Develops proposals in response to requests for proposals (RFPs), delivering presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Defines and sets sales targets for the unit / subordinates
• Monitors activities of the team to ensure sales and service targets are achieved
• Analyse sales performance results and develops tactical initiatives to bridge identified gaps
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
• Ensures the team’s compliance with Interswitch’s business development policies and procedures (e.g use of CRM etc)
• Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a sale or developing new business
• Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business.

Product Management:

• Manage relationship with service providers, banks, aggregators and potential allies that can help grow and enrich the payment processing services proposition of Interswitch
• Develops business value propositions for processing solutions offered by Interswitch
• Grows the business into new customer and new market segments as per the strategy of Interswitch
• Use set Key Performance Indicators to track processing Business performance in review and market share
• Create new products and drive it’s development, deployment and adoption
• Attend scrum sessions, PI Planning sessions and initiative ratings within the Agile framework
• Produces business case documents for new product or service offerings development
• Conduct product training sessions for internal and external customers
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
• Communicates customer requirements to the Product, Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed contractual terms
• Supports preparation of financial statements and forecasts.

Market Research:

• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, products practices and operations.

Account Management:

• Receives feedback from customers for improvement of products and services
• Post-sales engagement: visiting customers to discuss on how to improve services
• Builds relationships that are of value with the customers.

Competitor Analysis:

• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organises quarterly review of the competitor analysis
• Operational / Admin Responsibilities as may be required.

Requirements

• Good First Degree in relevant field / discipline
• Professional Qualification in Business certification, Sale certification, Business Analysis certification, Product Management Certification or Project Management certification are advantages
• Minimum of 5 years’ experience in relevant field.

Application Closing Date
2nd December, 2021.