Sales Support Officer at a Renewable Energy Company - EKO Criterion Consultancy Services

EKO Criterion Consultancy Services - Our client, a renewable Energy Company, based in Lagos, is recruiting to fill the position below:

Job Title: Sales Support Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• We are seeking for a Sales Support Officer who provides support to Sales representatives and responds to customer and prospect queries. Also, undertake administrative job duties as it pertains to the business development department.

Responsibilities

• Generates and processes new sales leads as necessary
• Answers phone calls from customers and deals with problems as they arise
• Attend to walk-in customers providing necessary sales information
• Takes sales information and puts it into an easily readable format (Excel spreadsheet/CRM)
• Follows up with customers to make sure that they are satisfied with Sygnite products purchased.
• Provides any necessary data or reports to the sales team
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Arranges appointments with clients and sales team
• Acknowledges customers by responding to emails, texts, and phone calls
• Updates all contact information for clients
• Deals with any customer complaints and resolves the issue as necessary
• Communicate frequently with sales team to develop and implement new methods/procedures for increasing sales, promoting brand awareness, encouraging customer loyalty, and expanding market territory’’
• Attend meetings as required with the Sales Manager, Technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts
• Processing of orders & warranty enquiries in a timely manner
• Arranges travel and accommodations for any salesperson that is meeting clients outside of the office
• Does any necessary administrative work including filing reports or presenting the sales team with necessary documents
• All other sales - related tasks as assigned by Line Manager.

Required Qualifications

• Minimum of HND / B.Sc. Degree from a recognised university.
• Proven work experience (1 year) as a Sales support associate or similar field.

Skills & Experience Required:

• Basic understanding of sales principles and customer service practices.
• Computer literate with good knowledge of MS Outlook, Word & Excel
• Good customer care skills
• Good written and verbal English
• Accuracy and attention to details
• Good organizational & administrative skills.

Application Closing Date
17th December, 2021.