Reception Supervisor at Seth Hotel

Seth Hotel, set in Asaba, features a bar. Among the facilities of this property are a restaurant, room service and a shared lounge, along with free WiFi throughout the property. The hotel offers an outdoor swimming pool, fitness centre, evening entertainment and a 24-hour front desk.

The units come with air conditioning, a flat-screen TV with satellite channels, a fridge, a kettle, a shower, free toiletries and a desk. At the hotel all rooms come with a wardrobe and a private bathroom. Seth Hotel, Asaba offers a continental or à la carte breakfast. The area is popular for snorkelling, and car hire is available at the accommodation. The nearest airport is Asaba International, 9 km from Seth Hotel, Asaba, and the property offers a paid airport shuttle service.

We are recruiting to fill the position below:

Job Title: Reception Supervisor

Location: Asaba, Delta
Employment Type: Full-time

Responsibilities

• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, restaurant, kitchen etc.
• Operates the intercom equipment, including, assisting incoming & outgoing calls, setting wake-up calls and paging for in-house guests.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or Director.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Requirements
Education:

• B.Sc / HND in relevant discipline, female, beautiful and smart, sharp and elegant, good communication skills and etiquette.
• Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field e.g Human Resources, Social Science etc...
• Computer Knowledge and experience in MS office programs.

Experience:

• 1 to 3 years work experience as Front Office Associate / Front office cashier in a hotel is an added advantage.

Prerequisites:

• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.
• Knowledge of Ms-woed / Excel / Other computer software skills is required.

Salary
N50,000 - N60,000 Monthly.

Application Closing Date
10th December, 2021.