AFR Operations Manager at Deutsche Post DHL (DPDHL)

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. However we are an organization that is not just moving goods around but we have a very clear purpose, we are: Connecting People. Improving Lives.

We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

We arerecruiting to fill the position below:

Job Title: AFR Operations Manager

Ref No: GL103783
Loaction: Lagos, Nigeria
Category: Operations

Job Description

• Currently we are looking for a OFR Operations Manager who will executes  General Ledger (GL) account management: Month end close processes; preparation of timely reports; preparation of monthly financial statements (Balance Sheet, Profit & Loss, VAT) reporting and other process. If yes, please read on.

Your Task

• Manages and drives performance of a team of Operations Specialists
• Processes, handles, distributes all required documents in the receiving area
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
• Acts as subject matter expert for OFR Operations questions
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Extensive knowledge of OFR Operations
• Fit for people management role (communication, motivation and interpersonal skills) Demonstrates strong communication capabilities Easily capable of making well informed decisions
• Organizes, splits and plans day-to-day work of Import/ Export Operations Specialists
• Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
• Arranges delivery
• Ensures handling of required Import documents according to regulations and internal procedures
• Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Creates, builds and maintains excellent relationships with key suppliers
• Continuously monitors supplier performance and develops improvement plan when required
• Identifies training needs and opportunities to develop a highly skilled functional department
• Creates, builds and maintains relationships with other internal functions (e.g. Capacity
• Management, OCC, Sales, Customer Service) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
• Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Support in customer communications and  Shipment update
• Ensure Operations KPI are met

Requirements
Your profile should look like:

• Minimum of a University Degree, Strong analytical skills and good communication skills
• Relevant training in clearing, freight forwarding or logistics management
• Long-term experience and proven track record in the customs segment
• Fit for people management role
• Attend  KPI meetings along with sales.
• Ability to work under pressure
• Strong problem-solving mentality
• Extensive knowledge of OFR Import Operations
• Good administration skills
• Results driven and attention
• Proficient decision making skills and commercial experience/capabilities
• High degree of written, verbal and organizational skills
• Diligent attention to details
• Knowledge of the industry and stakeholders - shipping lines, CFS, transporters
• Deep knowledge of OFR imports and exports operations.

We Offer

• Unique international strong brand spirit of DHL
• Employer who respect employees and help manage your time at and away at work to achieve work/life balance
• Strong team with interaction with people from all over the world
• Flexible working hours  with possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary.

Application Closing Date
9th December, 2021.