Fraud Investigator at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Fraud Investigator

Location: Lagos
Job type: Full time
Category: Services - Credit

Job Purpose

• Undertake prevention, detection and response to inherent and emerging fraud risks.
• Lead analysis, case diligence, field investigation, and processing of disciplinary actions with regard to incidents of sales- and customer-related fraud affecting the company’s products or customers’ repayment obligations, in coordination with the fraud manager, fraud analysts and legal department.

Key Job Functions

• Carry out field and desktop investigations of potential fraud instances
• Conduct due diligence, and collect and report case findings via regular reports
• Develop proactive strategies in the field to discovering and diagnosing cases of fraud
• In coordination with the legal team, manage interactions with customers and law enforcement related to confirmed fraud cases, including criminal prosecution where appropriate
• Support the team on closure of all fraud cases within stipulated timelines
• Support the fraud analyst in effecting sales team disciplinary actions where necessary, and act as a link with the sales team and other departments and customers related to investigations.
• Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business, including periodic summaries of fraud trends

Experience / Skills & Competencies / Licenses & Certifications / Education Required

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE). Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Understanding of common practices of fraudsters and criminal justice systems and processes
• Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.
• Professional acting proactively and independently on long stints in the field, often in rural areas
• Interpersonal skills to effectively communicate with and manage business expectations
• Utmost integrity, accountability, and work ethic, and a positive, team- & customer-oriented attitude
• Five years’ work experience in a professional role, preferably related to forensic investigations
• Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications
• Understanding of risks related to our products, including cash loans, phones, solar and motorbikes
• Proficiency in English required, one or more additional languages preferred.

Application Closing Date
Not Specified.