Admin / Customer Service Officer at Lavita Group

Lavita Group have been a prominent contractor working with federal agencies, state governments, non-government agencies, private firms, small and large businesses. With over 10 years of experience and over 30 years of accumulated experience, we deliver commitment to quality, prompt and efficient deliverables, accuracy and attention to detail, dependability, and competitive pricing.

We have strong relationship with all our clients, and we appreciate the work that they do and the business they send us. We have the ability to work on specialized and complex job or project. We control a conglomerate of multi facet companies in the industry of retail and consumer goods, food and manufacturing, health and wellness, and energy.

We are recruiting to fill the position below:

Job Title: Admin / Customer Service Officer

Location: Island, Lagos
Employment Type: Full-time

Job Brief

• We are looking for a Customer-oriented Service Officer who will act as a liaison, provide answer to customers enquiry questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls.
• Input accurate data on the spreadheet.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• 3 - 5 years proven customer support experience, Customer Service Officer and Data Entry.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be computer savvy. Excel skills is a must.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N50,000 - N80,000 monthly

Application Closing Date
15th December, 2021.