Retention Officer at 3Line Card Management Limited

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Title: Retention Officer

Location: Lagos
Job Type: Contract

Job Duties

• Monitor agent / aggregator activeness.
• Monitor agent network daily and weekly transaction value and volume.
• Identify and monitor agents tx patterns and trends.
• Engage aggregators on performance of their agents.
• Engage all new agents who have not transacted after 3 days of on boarding and activate them.
• Send out surveys to agents to get feedback.
• Identify inactive and dormant accounts and engage to reactivate.
• Identify high transaction agents and give premium support.
• Give feedback to management on agent’s feed backs.
• Come up with retention strategies for the network and execute.
• Manage all external communication with the agent network.
• Hands on support and management of aggregator accounts.
• Work with regional teams to ensure agent activeness; recommend visitation etc.

Job Requirement / Skills

• ND / HND / B.Sc Degree.
• Minimum of 1 year experience in customer service.
• Courteous and friendly disposition.
• Patient and customer centric.
• Basic knowledge of excel.
• Enjoys talking on the phone.

Application Closing Date
Not Specified.