Delivery Supervisor at Smart Partners Consulting Limited

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our clients.

We are recruiting to fill the position below:

Job Title: Delivery Supervisor

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Delivery Training Coordinator that will prepare, facilitate, monitor and evaluate VSRs training activities to ensure great delivery experience.

Responsibilities

• Designing and developing training programs on need basis
• Join VRSs on daily trip to ensure adherence to delivery process and performance report
• Analyze customer satisfaction reports and quality periodically to identify the training needs.
• Monitor the VSRs’ app usage and ensure compliance
• Follow up with the VSRs while in transit to ensure they have high success rate and low RTO
• Train and re-train all the VSR to ensure maximum productivity.
• Assist in the on boarding and disciplining of VSRs
• Giving day to day feedback
• Reconciliation report
• Educating customers to transfer money via transfer
• Ability to learn and use company’s delivery app
• Report daily challenges faced by VSRS and recommend process improvement solutions.

Qualifications

• B.Sc / HND / OND / NCE qualification
• 1 year experience in related field
• Must have excel and PPT skills
• Good leadership skills
• Strong communication skills and ability to deal with wide range of VSRs
• Practical thinker with ideas of how to develop our good customer experience
• Must work on weekends
• Strong desire to learn and have attention to details
• Demonstrated ability to work in a proactively organization
• Must have good team spirit
• Responsible for going to field along with to understand the tech challenges.

Application Closing Date
Not Specified.