Operations Manager (Lagos) at Pickmeup Technologies

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• Be active in all of the field operations and work closely with respective supervisors.
• Solve any technical and operational issues for Drivers and customers as required.
• Relay feedback and provide suggestion to the technical team and the management team.
• Perform other tasks as assigned by the management from time to time
• Make strategic decisions to prioritize within functional area; guide and set goals for the overall team
• Present models, findings and insights to senior management to drive business decisions.
• Monitoring of ride operations.
• Identifying trends and rending optimum service to customers
• Establish and maintain professional friendly relationship with drivers.
• Collaborate with local and other Central Operations teams, as well as marketing, product and other central functions, to ensure that insights inform broader strategic initiatives.
• Collaborate with relevant departments e.g. marketing in deploying promos and other activities
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
• Provide weekly report for all activities and department.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.

Requirements

• Interested candidates should possess an HND / Bachelor's / Master's Degree with 1 - 5 years relevant  work experience.

Application Closing Date
31st December, 2021.