Customer Support Officer at Auto Auction Mall

Auto Auction Mall - We are an Automotive Brokering company with access to every major salvage & insurance vehicle auction house in the US and a regional partnership with Copart. We remove the dealership barrier and give regular people around the globe dealer-level access to the cars they want.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We’re currently searching for a self-motivated, courteous, resourceful, and result-driven individual to join our regional team on a full-time basis to perform front desk duties, administrative functions and provide support to walk-in customers and over the phone inquiries.

Job Responsibilities
Your job as a Customer Support / Front Desk Administrator is to:

• Communicate with business development/sales teams in case they have any challenges in usage by phone or email.
• Communicate with clients via inbound and outbound calls and provide them with superb customer service.
• Redirect phone calls/messages to the appropriate department and takedown messages.
• Monitor, organize, and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.

Qualification and Experience

• Degree (Administrative / Customer support related degree is an added advantage)
• Experience Length: 3 years

Skills and Qualifications:

• Friendly and outgoing personality
• Excellent communication and social skills
• Extensive knowledge of or above-average interest in vehicles
• Confident and persuasive.
• Persistent and driven.
• Great customer service skills and basic computer knowledge are a MUST.

Working Conditions:

• Working hours: 9:00am - 5:00pm
• Working day­: Monday - Friday (You may need to be reachable by phone to clients over the weekend).

Application Closing Date
12pm; 21st December, 2021.