Information Technology Manager at Jhpiego Nigeria

Jhpiego, an Affiliate of Johns Hopkins University, is a global leader in improving healthcare services for women and their families.

We are recruiting to fill the position below:

Job Title: Information Technology Manager

Location: Abuja
Position Reports To: Director of Finance and Operations

Background

• The Information Technology Manager (ITM) reports to the Director of Finance and Operations and he/she is responsible for providing Information Technology Support Services to Jhpiego Nigeria Country Office Programs.
• The ITM provides Information Technology Services to support the implementation of country programs in line with the Jhpiego Global IT policies.
• He/she ensures laptops, firewalls, routers, switches, and servers are configured in line with Jhpiego configuration specifications. He/she is responsible for implementing change management and applying updates to network devices. He/she collaborates with the program teams to understand the various projects needs and provide relevant Information Technology innovation solutions.
• He/she provides specifications for Information Technology devices and accessories and performs quality control checks.
• The ITM manages the Internet Services Providers and ensures they provide services in compliance with the agreed Service Level Agreement, SLA. S/he is the Information Technology Lead for the country program.

Key Responsibilities

• Ensure availability of network equipment and resources to all Jhpiego staff both in the country office and the state offices.
• Provide internet protocol, IP address management for the Local Area Networks in both the country office and the state offices.
• Conduct IT onboarding and ensure IT tools are assigned to new staff accordingly.
• Support the Director of Finance and Operations to identify Information Technology needs for the various country projects.
• Manage all computers, firewalls, and switches. Ensure all network devices run the most recent firmware by applying new updates to them timely.
• Monitor network security alerts and remediate any identified threats to endpoints.
• Provide specifications for IT devices and accessories in line with the Jhpiego global practices and the country-level standards.
• Provide network support to Jhpiego staff and partners and escalate to HQ where applicable.
• Provide technical guidance to the program and country leadership especially during project startup and close-out.
• Collaborate with the HQ to provide IT global operations updates to staff.
• Support the program teams to identify technology innovation solutions for effective and sustainable project implementations.
• Collaborate with the Admin team to ensure IT assets are properly captured in the asset management system.
• Coordinate with the IT officer to ensure prompt preventive and corrective maintenance of printers and copiers.
• Provide support to the procurement team by signing off on all IT-related tools before they are procured.

Application Closing Date
17th December, 2021.