Data-Driven Credit Collections Lead at QuickCheck - Seedstars Nigeria

QuickCheck is a fast-growing Fintech building the leading mobile bank for Nigeria.  A large portion of the Nigerian population has no access to proper banking services. We leverage artificial intelligence to build an intelligent product, which wants to be much more than just another neo-bank in Africa. Our app-based solution has been downloaded by 1.5 Million people and has processed over 3.5 Million micro-credit applications. A Dream Team of 100+ people hustles everyday between Nigeria and Portugal to make our crazy vision a reality - and won’t rest until our app is in the hands of millions.

We are recruiting to fill the position below:

Job Title: Data-Driven Credit Collections Lead

Location: Ilupeju, Lagos
Employment Type: Full Time
Level: Experienced

About the Job

• QuickCheck is seeking to hire a Data-Driven Credit Collections Lead to join its team in Lagos.
• The Individual will be responsible for the delivery of the credit collections team by optimizing the current collections processes, researching new methodology for collections and providing insights into Collections KPIs.
• This is a key role that connects the dots end-to-end throughout the whole credit recovery journey.
• You will provide thought leadership and direction that drives collections experience, operational excellence and business results, in alignment with the QuickCheck mission of educating customers about keeping a healthy credit behaviour.

Responsibilities
Responsibilities for this role include:

• Analyze current performance, research, continuously develop and implement collection processes that reduce the amount of delinquency/default
• Organize the outbound call centre into squads, leveraging VoIP technologies and IVR
• Ensure debts are fully recovered in a proper approach with compliance to different consumer protection regulations and quality framework  
• Provides insights to Credit Collection KPIs like conversion rate, connection rate impacting both new and returning users 
• Work together with Head of Risk and Operations Team in mitigating fraudulent approval to risky cohorts as described by the risk team
• Work with relevant recovery agencies and provide recommendations based on KPIs performances and continuous reports on CBA.

Your Profile

• 3 years in a leading role within an outbound call centre, using VoIP and IVR technologies
• Experience in conceiving and implementing Credit Recovery processes will be highly valued
• Proactive, with an innate drive to explore different options for reaching results, autonomously
• High attention to detail and the password for the vision document above is I walk the talk
• You possess strong analytical and IT skills, proficiency in Excel. SQL basic knowledge is a must in this role
• Great communicator: ability to listen and collect feedback from different stakeholders, you make sure everyone is constantly aligned to the agreed objective
• You lead by example, humble but with high ambitions and a desire to learn more
• Proven ability to influence cross-functional teams without formal authority.

Benefits and Perks

• Be part of an international team
• Modern and cool office in Ilupeju, Silicon Valley-style 8-)
• A high degree of autonomy, flat hierarchy, open communication and get shit done attitude
• Pension, life and health insurance schemes
• Flexible working hours
• Possibility of remote working depending on the role.

Application Closing Date
Not Specified.