Hub-in-Charge (Jumia Partner) at Dreams Placement Hub

Dreams Placement Hub - Our client, a Jumia 3rd Party Partner, is recruiting to fill the position below:

Job Title: Hub-in-Charge (Jumia Partner)

Location: Lagos
Employment Type: Full-time

Responsibilities

• The Hub Manager will be responsible for the general administrative duties of the Hub.
• Handling queue monitoring (Zero attempt, SLA Adherence and checks)
• Ensuring daily deliveries are scheduled to leave timely based on agreed SLAs
• Ensure hub Achieves Closed SR of 85% and Attempt SR above 75% with Zero losses on ODS delivery and delivery time at 20mins.
• KPI Monitoring
• Cash Reconciliation
• Retrieval Assigning
• Creation of DRS
• Build,collaborate and communicate with Partner Jumia effectively with a common purpose / goal to achieve business benefits and objectives.
• Effective management of costs which include fleet fueling cost, repairs, servicing and general hub and fleet maintenance
• Management of Customer complaint,resolution and escalations
• Training of Hub staff on SOPs and SLAs
• Supervision of all Hub Operations.

Requirements and Experience

• Bachelor's Degree in Business Administration, Logistics, Supply Chain, Economics, Engineering
• Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
• Previous Hub coordination experience will be an added advantage
• Demonstrated competency in data reporting and analysis
• Experience in managing teams successfully
• Experience or high level of comfort in logistics operations
• Experience of E-commerce best practices, with an understanding of customer and seller behavior.
• Must live around Ikotun / Igando for ease of commuting
• Must be flexible with working hours.
• Demonstrate good organization and coordination activities.

Application Closing Date
24th December, 2021.