Business Manager at a Fashion House / Family Entertainment Center - The Impeccable Skills Company

The Impeccable Skills Company - Our client, a Fashion House / Family Entertainment center, is recruiting to fill the position below:

Job Title: Business Manager

Job Code.: 036 / AKWA IBOM / 21
Location: Akwa Ibom
Employment Type: Full-time
Reports to: The CEO

Role Summary

• A popular Bespoke fashion house and Family Entertainment center seek a driven and people-oriented business manager to oversee the general management of the outlets.
• The ideal candidate will be both passionate and fluent in the fashion and retail world, with experience and existing relationships in this field.
• Must be social media savvy and have a solid knowledge of fashion
• To be successful in this role, you must be interested in fashion trends, familiar with bespoke outfit operations, and be able to work without supervision.
• The Business Manager will motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and staff.
• Applicants must have experience in the fashion industry and a Fun Centre
• The Business Manager will manage the overall operations of the fast-growing fashion stores.
• The Business Manager will be accountable for the effective and successful management of the workforce, productivity, sales & marketing, customer experience, quality control, and logistics; initiating and implementing strategies that promote rapid business growth and expansion while co-creating an outstanding employee experience.

Duties and Responsibilities
Human Resource:

• Conduct recruitment, selection, and onboarding for new employees.
• Communicate job expectations; plan, monitoring, appraise and review job contributions.
• Conduct periodic evaluation of staff performance and recommend training needs where necessary.
• Meet or exceed operations labor budget expectations
• Take leadership responsibility for all operations employees
• Model leadership by training, motivating, and evaluating the work of heads of departments and encourage them to do the same for their direct reports.

Operations:

• Ensure the business always has adequate and suitable resources to run efficiently (e.g. people, material, equipment, etc.).
• Develop and manage quality control process for all key aspects of operations.
• Develop, implement, evaluate and enforce standard productivity, quality, and customer-service policies and procedures
• Analyze and develop processes that encourage a seamless end-to-end customer experience
• Take responsibility for all facilities management by ensuring premises levels are upheld to standards
• Provide forecast, prepare operations annual budget & schedule expenditures.
• Make recommendations for resource and system requirements with a plan to implement and deliver.
• Drive compliance with all health, safety, and legal requirements across all business channels.

Sales, Customer Experience & Marketing:

• Forecast sales and harness team efforts to attain projected income/revenue.
• Advocate excellent customer experience across all aspects of the business.
• Monitor closely, customer satisfaction coefficients and confirm return customers.
• Provide prompt resolution to complex customer complaints.
• Interface with the public as a brand ambassador during events and conferences
• Ensure product quality levels conform to brand image and the audience is well served.
• Set daily, weekly, monthly, quarterly, and annual sales targets for the business.
• Motivate staff to meet and exceed the set sales quota.
• Conduct daily, weekly, monthly, quarterly & annual sales analyses to measure profitability.
• Assist sales teams with managing objections and closing deals at the store.
• Provide significant data analytics & analysis of monthly sales to Management.
• Provide and update staff with product knowledge, new policies, or procedures.

Strategy:

• Work closely with GM and Management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate vision and direction for the company and harness team efforts to make it a reality.
• Research and analyze competition, pricing strategies, and latest market developments.
• Assess overall company performance against objectives to determine progress.
• Develop goals and objectives for both short and long-term business growth.
• Design and implement strategies that promote measurable and timely goal execution.
• Provide significant data analytics & analysis of monthly business performance to the Board of Directors.

General Responsibilities:

• Knowledge and Passion for anything Fashion.
• Manage garment-producing factory and liaise with team heads and tailors to formulate objectives and understand requirements
• Periodic preparation of production budget and costing.
• Organize work schedules to meet job specifications and deadlines.
• Oversee recruitment, training, and performance evaluation of production personnel (production supervisor, creative assistant, machinist, tailors, stoners, beaders, etc.)
• Estimate the amount of the required production resources (workforce, machines, raw materials, etc.)
• Ensure the machines, tools, and equipment are in good working condition.
• Monitoring and providing daily status reports of jobs – finished jobs and work in progress.
• Deep knowledge of production management and quality standards
• Outstanding communication ability and attention to detail Proven experience as production head/supervisor
• Manage the day-to-day activity of the business without supervision.
• Supervise and work with a team of designers and tailors.
• Create designs and take measurements of customers.
• Keep accounting records and bank all income
• Supervise for quality assurance
• Must be good with the color combination, complexion and size fit and should be able to sketch averagely.
• Research on fashion trends
• Stay abreast of various contemporary styles.
• Create prototypes and sketches.
• Choose materials.
• Perform business administration responsibilities.
• Marketing products.

Required Education

• B.Sc in Business Administration, Economics, or a related field.
• M.Sc in Project Management, Operations Management, or an MBA.
• PMP Certification or similar certification in Management & Leadership from a recognized institute.
• Minimum of 5 - 7 years experience in a similar role.
• Excellent report writing abilities.
• Proven ability to use innovative techniques to solve business problems.
• Great interpersonal skills and a demonstrable ability to inspire the team.
• A clear-cut passion for outstanding customer experience.
• Strong communication, interpersonal, analytical skills, and PR skills.
• Experience with databases and project management software.
• A deep understanding of finance & budgeting.
• Good organizational and time management skills.
• Strategic and analytical thinking skills.
• Passion for fashion
• Highly computer literate and the capacity to train
• Must pay attention to detail
• Understanding of retail e-commerce landscape.
• Confidentiality and discretion are a MUST.
• Sound judgment and instinct to know what on-brand is.
• Self-motivated, resourceful, with a can-do attitude.
• People-oriented
• Outspoken and sociable
• Ability to carry out duties under little or no supervision
• Must possess leadership skills
• Handling and management of administrative issues within the stipulated time
• Manage human capital resources of the organization.

General Skill-set:

• Professionalism: Approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork: Play a key team player role and set & example to the team and others contributing to the success of achieving a shared goal.
• Commitment: Manifesting a steadfast courageous and loyal commitment to the company and the team.
• Attendance / Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings on time.
• Planning / Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources;
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in the decision-making process, makes timely decisions, and explains reasoning for decisions.
• Productivity: Completes work in a timely manner; Strives to increase quantity; works quickly and effectively with minimal supervisory oversight.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Reference Code and Location (e.g: 028 / LOS-IKOYI / SS / 21 - Yaba (if you reside in Yaba) / Lagos.) as the subject of the email.

Note

• Only qualified candidates will be shortlisted.
• Candidate must be residing in Akwa-Ibom or willing to relocate.