Plan International is an independent development and humanitarian non-profit organisation that advances children’s rights and equality for girls. We support children’s rights from birth until they reach adulthood, and enable children to prepare for - and respond to - crises and adversity. We believe in the power and potential of every child, but know this is often suppressed by poverty, violence, exclusion and discrimination.
We are recruiting to fill the position below:
Job Title: IT Officer
Location: Maiduguri, Bonro
Role Purpose
Plan International is one of the oldest and largest children's development organizations in the world. We work in 50 developing countries across Africa, Asia and the Americas to promote child rights and lift millions of children out of poverty particularly those who are excluded or marginalized with high quality programs that deliver long lasting benefits by increasing its income, working in partnership with others and operating effectively.
Working in both the development and humanitarian sphere across 18 States in Nigeria delivering life changing services and support. In the next 5 years, Plan International Nigeria aims to Transform Power Relations in Favour of Girls and will not stop until 10 million girls can learn, lead, decide and thrive.
The position holder is responsible to provide technical support for users; and to manage and administer local IT infrastructure and corporate systems under the direction of the IT Coordinator
Dimensions of the Role
IT operational plans
Security and access control for data and network devices
Plan and manage Field Offices technical services ensuring adherence to all corporate processes.
Duties & Responsibilities
Administering and maintaining the LAN and providing support in the field offices (Borno, Adamawa, and Yobe)
Responding to and resolving all incident tickets and service requests in a timely manner.
Assist in Maintaining an up-to date inventory of IT asset for Plan International Nigeria
Availability and reliability of the ICT infrastructure, applications and connectivity
Maintain agreed levels of SLA (Service Level Agreement) and OLAs (Operational Level Agreements)
Provide efficient ICT support to delivering program outputs
Propose Technological initiatives for the IT department
Participate in system/project testing, rollout and certification
Manage and administrate all servers, switches, Routers, Wi-Fi's, IP Surveillance etc for Plan Nigeria field offices
Diagnose and repair computer hardware and follow up on equipment sent out for repairs
Provide preventive maintenance of computer hardware, Troubleshoot and assist/support users,
Maintain a technical inventory of all computers and accessories of the country and field office.
Provide support and guidance for the protection of Field office data, computers, Networks against viruses and physical damage,
Organize and train staff to perform the routine IT administration functions in the Field offices,
Recommend and advise on the selection of IT service providers for supplier of maintenance of IT equipment for the Field Offices
Supervision of IT functions in the field-offices to ensure that standards of quality are met,
Carry out routing backup operation of IT applications and servers and network device configuration data.
Perform other duties as assigned by supervisor
Accountabilities
Perform hardware and software installation
Perform software configuration on stand-alone computers and laptops
Provide support in diagnosing hardware and software issues and troubleshooting activities
Support with documenting all processes in reference manuals for training and guidance
Assist in hardware and software inventory management
Provide support with vendors/support contract management
Handle periodic maintenance of hardware and software
Troubleshoot equipment such as printers and scanners and other peripherals
Take telephone calls from users and attempt to assist them with their information technology questions and problems
Handle IT related documentation and make sure that all IT supplies are available
Assist in gathering user requirements and developing appropriate reports for IT professionals
Provide users with ongoing assistance in their information technology problems
Ensure adherence to corporate standards, design and architecture
Escalates incidents to IT Coordinator / Global hub support or local external support contacts as appropriate
Provide support in setting up end-user training activities
Fulfil other tasks set out by supervisors.
Technical Expertise, Skills and Knowledge
Essential
University Degree in Computer Engineering, Computer Science, Electrical-Electronics or related field.
A minimum of 4 years of experience working in the ICT industry
Candidate must possess a minimum of CCNA and MCSE or CCNP Certification. ITIL Certification will be an added advantage
Ability to communicate Effectively in English Language
Experience of implementing and supporting LAN, WAN, VSAT, Windows Server Infrastructure, SQL Server, Exchange server/Office 365, Cisco Infrastructure, VSAT and emergencies telecommunications equipment (BGANs, Radio, Sat phones,)
Strong knowledge on Windows Server 2012 including Active Directory
Experience in supporting and implementing information technology systems
Work experience in an NGO is an advantage
Skills & Knowledge:
Excellent in Troubleshooting of mild to complex problems
Ability to resolve and support users issues remotely and over the phone.
Demonstrable experience in IT user support
Ability to think innovatively.
Excellent in communicating complex technical issues in a clear and understandable manner.
Highly developed interpersonal, communication and good listening skills
Ability to self-regulate and work under short notice.
Capacity to build and maintain relationships and to work effectively in a multicultural and multi-ethnic environment respecting diversity.
Experience with Microsoft Word, Excel, Power Point and Outlook.
Desirable:
Embrace Child-centeredness, Child protection, Community participation and partnership
Manage customer relationships and service
Capability to communicate ideas and technical information to a non-technical audience
Promotes high performance by all staff
Networking, sharing information and best practices
Works collaboratively as a team player, listens actively and values contributions