Hospitality Manager at Cavier Property Investments Limited

Cavier Property Investments Limited is a property service company based in Lagos, Nigeria. We have built an outstanding reputation based on our years of experience in the Lagos property market as well as our exceptional customer service. Our directive is to provide quality, seamless, and personalized service with a severe code of business conduct and complete transparency with our clients.

We are experts in providing guidance for you to make the right investment in luxury properties within Lagos by connecting you with verified, legitimate and experienced agents throughout your real estate journey.

We are recruiting to fill the position of:

Job Title: Hospitality Manager

Location: Lagos

Responsibilities

• Coordinate, meet and support our 3rd party contractors at our apartments; this means letting in painters, wallpaper installers, furniture builders, photographers, housekeepers,etc
• Arrange furniture and apartment items according to design mood boards and interior design instructions
• Respond to day-to-day guest requests, issues, and other outreach using the Cavier Service Principles
• Guide guests through the Cavier experience, ensuring they have an amazing first impression
• Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
• Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
• Provide administrative support through utilities setup, data entry, coordinating and receiving orders
• Process online purchases orders and make the local runs for supplies and last minute items
• Oversee as well as actively participate in vendor management like negotiate contracts delinquencies
• Oversee communication with partners
• Inspect each vacated unit to define necessary repairs maintenance prior to next move in
• Reinspect unit following completion of maintenance activities prior to next move-in 
• Maximize income; control expenditures maintain financial objectives to meet predetermined budgetary goals
• Perform other duties as assigned.

Requirements

• B.Sc / BA / HND in Business Administration or relevant field
• M.Sc / MBA is a plus
• 2 - 4 years of proven experience
• Excellent decision making
• Strategic thinking
• Leadership
• Interpersonal and ethical conduct skills.

Soft Skills:

• Superb written and verbal communication skills
• Strong people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Customer service orientation
• High degree of accuracy and attention to detail
• Must be able to manage time and people efficiently
• Able to work under pressure
• Must be emotionally intelligent
• Ability to be discreet and professional.

Application Closing Date
24th December, 2021.