Customer Care Representative (E-commerce) at Kuddy Cosmetics

Kuddy Cosmetics - For over 40 years, Kuddy Cosmetics has been a leading name in the beauty and makeup industry in Nigeria with an availability of a variety of skincare and makeup products in our various locations to cater to the needs of all our customers.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos
Employment Type: Full-time, Permanent
Expected Start Date: 10 / 01 / 2022

Job Brief

• We are seeking the services of a competent and skilled customer service representative to act as a point of interaction with customers and intending clients on our website and other social media platforms.

Job Description

• Act as a liaison for the company by managing all interactions with customers via all social media platforms.
• Respond to customer enquiries and complaints in a timely and professional manner.
• Perform telemarketing job function by making cold calls to customers to further promote sales and provide after-sales service support to customers
• Handle and track all online retail orders via social media platforms and send direct links of products to customers on the Kuddy website as needed
• Send tracking numbers to customers where necessary
• Ensure order to the delivery time of products is time-bound at all times.

Job Qualifications

• Relevant Degree in English Language or Mass Communication
• 1 - 3 years of work experience.
• Prior experience in a similar role and proven engagement with customers via various e-commerce platforms is an added advantage
• Close residential proximity to Amuwo Odofin or Festac is mandatory.

Desirable Skills / Attributes:

• Excellent Verbal and Written Communication Skills
• Strong customer satisfaction ethics disposition.

Salary

• N55,000 - N70,000 per month.

Application Closing Date
Not Specified.