Customer Service Manager at Alan & Grant

Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.

We are recruiting to fill the position of:

Job Title: Customer Service Manager

Location: Lagos
Employment Type: Full Time

Job Summary

• The job holder is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs and creating customer satisfaction goals.

Duties & Responsibilities

• Acquire new clients through tele-sales, emails and retaining existing clients through excellent relationship management to strengthen the Head Office Express Centre.
• Management of clients’ information including telephone calls, responses to e-mail, etc.
• Work closely with Business Managers; escalate and resolve areas of concern as thrown up by clients.
• Ensure that all Company’s business activities are conducted with honesty, integrity and with the highest possible ethical standards without engaging in any form of bribery or corruption.
• Ensure that all work-related risk factors are regularly assessed, evaluated, and recommended treatment actions implemented to mitigate against potential financial loss to the Company.
• Monitor and report on delivery performance and discrepancies from Operations Department and out-stations.

Requirements

• Bachelor's Degree in Business Administration or any related field.
• A minimum of 5 years experience in a similar position.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent Leadership and interpersonal skills.

Application Closing Date
Not Specified.