Business Support & Resolution Officer at a Banking Firm - ICS Outsourcing Nigeria Limited

ICS Outsourcing Nigeria Limited - Our client in the banking sector, is recruiting to fill the position below:

Job Title: Business Support & Resolution Officer

Location: Victoria Island, Lagos

Key Responsibilities

• Timeous and adequate actioning of all accounts in terms of the business supports/resolutions strategy.
• Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory and operational compliance matters.
• Adhere to Bank policies and procedures.
• Maintain and enhance customer service.
• Timeously refer all insurance claims, retrenchments, disabilities, deceased, and insolvencies, tracing matters and recommended repossession action to the Team Leader.
• To institute collection/recovery action on all NPL/written off accounts as and when required.
• To assist in ensuring that present and future departmental objectives are achieved by maximising the recovery on written off accounts.
• Timeously engaging with all stakeholders within the Group in order to maximise collections/recoveries of delinquent accounts

Key Performance Measures

• Achievement of daily/monthly set targets insofar arrears, balances and number of accounts actioned.
• Roll rates not to exceed agreed targets while cure rate not to fall below agreed target.
• Promises taken as a percentage of contacts made to be in line with set targets.
• Promises kept as a percentage of promises taken to be in line with set targets.
• Amounts collected/recovered to be in line with set targets per collector or as maybe determined from time to time for Pre-NPL, NPL an written-off account
• Effective management of number of accounts dealt in each arrears category as may be determined from time to time •
• Customer complaints to be handled effectively.
• Internal and external Customer Service ratings.
• Self development.

Qualifications / Requirements

• B.Sc in any Business oriented course.
• 2 - 3 years general customer debt management exposure.
• Must be 28 years and below.
• Proficiency in MS Excel.
• Sound knowledge of Bank’s credit products.
• Sound knowledge of relevant statutory legislation and all legal procedures.
• Good knowledge of credit policies and procedures.
• Ability to negotiate.
• Immediate branch network knowledge.
• Strong attention to detail and good analytical skills.

Application Closing Date
30th December, 2021.