IT Support Officer at Afriglobal Medicare Limited (AML)

Afriglobal Medicare Limited (AML) is a leading, state-of-the-art, diagnostic firm providing comprehensive, accurate and reliable testing with quick turn-around time and innovative solutions, with special attention to patient care. We are a highly skilled and motivated team, committed to improving healthcare in Africa through quality and affordable diagnostics. Our core services include Radiology, Pathology, Cardiology and Wellness.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Role

• As an IT Support personnel, your primary role will focus on maintaining and monitoring the computer systems and networks facilities as applicable to the business of your primary domain.
• Your role entails installing and configuring hardware and software, and solving technical problems as they relate to the delivery of a smooth IT operational environment.
• In addition, you are expected to be the first line of call by all the operational units in your operating environment for all IT related issues.

Responsibilities and Duties

• Installing and configuring computer hardware, software, systems, network printers and scanners
• Responding in a timely manner to IT service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing IT equipment as necessary & Testing new technology
• Training of users on new IT initiatives
• Maintaining & supporting Active Directory services in your organization as well as configuring users on these services
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Provide Level-1/2 support and troubleshooting to resolve issues
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• Replacing faulty network hardware components when required.
• Maintaining, configuring, and monitoring virus protection software and email applications.
• Monitoring network performance to determine if adjustments need to be made.
• Provide level-1 support to users on the company ERP Solution (Microsoft Dynamics 365 BC).

Qualification

• HND / BSc Graduates of Computer Science or a related discipline.

Core Operational / Technical Competencies:

• Must be proficient in managing and maintaining the following equipment:
  • Cisco Router & Switches (all series)
  • Firewall Equipment with deep knowledge in Sophos & Cyberoam
  • Unified ADLR & Mikrotik Access Points etc.
• Microsoft Certified Professional or Cisco Certified Network Associate (CCNA) is preferred.
• Proven hands-on system support & repairs.
• Willingness to solve complicated problems and see projects through to completion.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Solid understanding of the OSI or TCP/IP model
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.

Application Closing Date
18th January, 2022.