Customer Service Manager at a Well-extended Trading Company - PG Consulting Limited

PG Consulting Limited - Our client, a well-extended trading company with its HQ in Lagos State, requires the services of qualified candidates to fill the position of:

Job Title: Customer Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We requires the services of a competent experienced, Customer Service Manager to lead, co-ordinate and manage the customer service team, implement loyalty programs, and create customer satisfaction goals for the strategic goals of the company.
• This role reports to the office of the GM, Marketing & Sales, and will take charge of first-line customer retention and satisfaction in the various locations and branches of the company and will be responsible for driving the achievement of customers relationship and market expansion set periods of assessment.

Qualifications / Requirements

• Bachelor's Degree in Business Administration or relevant field
• 3-5 years experience in similar role.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• The ability to maintain calm under pressure.
• A thorough knowledge of the product or service the company they work for is offering
• A strong leader with a track record of success in building and scaling effective customer service teams.

Salary Range
N150,000 Monthly

Application Closing Date
24th December, 2021.