Client Service Officer at Fusion Group

Fusion Group commenced operations in 2013 as a business focusing on integrated management services. The vision expanded in 2015 when the Directors decided to adopt a Group structure and focus on the following sectors which are critical to the attainment of man's physiological and safety needs. Our business outlook currently covers Africa and Europe through our subsidiaries; Fusion Facilities Management Limited (PTY) in South Africa, Fusion Group Management Limited in UAE (Dubai) and Fusion Group Management Limited in the UK. We focus on Real Estate, Hospitality and Tourism.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Lagos Island, Lagos
Employment Type: Full-time

Responsibilities

• Provide client support services in an accurate and timely fashion.
• Maintain a high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls to strengthen client relationships
• Analyse and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain a client-focused working environment for the team.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness

Requirements

• BSc / HND in Business Administration or any other relevant field
• Minimum of 1 year experience in a similar role
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
28th December, 2021.