E Commerce Manager at DreamWorks Integrated Systems Limited

DreamWorks Direct is an Information Technology (IT) company based in Lagos Nigeria. Under the Company and Allied Matters Acts 1990, DreamWorks Direct with registration no RC 509142, was registered in 2004 as a corporate entity to provide sales and support of different brands of Computers, Printers, Projectors, Software, Office & Home Appliances and Much More.

We are recruiting to fill the position below:

Job Title: E Commerce Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates.
• Work with direct reports to execute the accurate processing of e-commerce orders.
• Oversee inventory levels to ensure they meet customer demand.
• Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Store Manager to create and execute an action plan to capitalize on opportunities.
• Regularly communicate with Store Leader to discuss strengths, opportunities, and trends in business.
• Achieve the e-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Ensure e-commerce team operates in accordance with company policies and procedures.
• Consistently create a positive customer experience with all e-commerce orders.
• Escalate more complex customer service issues to the Store Manager.

Education and Experience

• Candidates should possess a Bachelor's Degree qualification.
• 5 - 7 years of experience in e-commerce operations.

Skills Required:

• Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
• Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
• Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
• Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
• Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.

Remuneration
Very Attractive

Application Closing Date
31st December, 2021.