Customer Service / Digital Marketer at Virtual PALyn

Virtual PALyn - Our client, who is into medical equipments, is recruiting to fill the position below:

Job Title: Customer Service / Digital Marketer

Location: Nyanya, Abuja (FCT)
Employment Type: Full-time

Reponsibilities

• Open and maintain customer accounts by recording account information
• Document reporting or call history in the required format and maintain complete and accurate records
• Contact the client to resolve matters related to their orders
• Report client concerns using established protocols
• Understands the importance of Quality Service and how it is measured
• Escalates issues as appropriate using established protocols
• Administer customer surveys to access customer satisfaction
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional, personal customer support.
• Present, promote, and sell products/services to walk-in customers.
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
• Develop and monitor campaign budgets.
• Plan and manage our social media platforms.
• Prepare accurate reports on our marketing campaign’s overall performance.
• Coordinate with advertising and media experts to improve marketing results.
• Identify the latest trends and technologies affecting our industry.
• Evaluate important metrics that affect our website traffic, service quotas, and target audience.
• Work with your team to brainstorm new and innovative growth strategies.
• Oversee and manage all contests, giveaways, and other digital projects
• Prepare weekly report.

Requirements

• Interested candidates should possess an OND / HND / B.Sc Degree with 3 - 5 years relevant work experience.

Salary
N40,000 - N60,000 Monthly.

Application Closing Date
8th January, 2022.