Product Operations Manager - Airtime, Bill Payments & Data Bundles at Chipper Cash

Chipper Cash is Africa’s modern mobile payments platform. We’re helping friends, families and loved ones stay connected and securely send money across Africa with incredible ease and peace of mind. Our cross-border payments infrastructure also helps merchants and businesses in Africa accept payments on the internet with no friction. Over 4 million users have joined so far and we’re growing very fast. We have raised a total of $152.2M from Jeff Bezos, Joe Montana and some of the most reputable fintech Venture Capital firms in the world to accelerate the growth of financial services within Africa.

We are recruiting to fill the position below:

Job Title: Product Operations Manager - Airtime, Bill Payments & Data Bundles

Location: Nigeria

Job Description

• The Product Operations Manager has direct operational oversight of our airtime, bill payments, and data bundles products globally.
• He / she will work directly with the Director of Product Operations and our Product & Engineering teams to ensure that one off and recurring airtime, bill payments, and data bundles product issues are being addressed and resolved.
• The Manager will also focus on finding solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.

What you’ll be doing

• Becoming a subject matter expert of the Chipper airtime, bill payments, and data bundles products operationally, and work with internal and external teams to resolve the most complex issues
• Working within our systems to address and resolve ongoing product-related issues until they can be resolved by the Engineering team
• Proactively identifying patterns and trends of product issues. Seeing where processes can be modified, and tools or products introduced to make our customers’ lives easier
• Training, managing and mentoring a global POps team to ensure they are delivering the highest level of consultative support to Customer Operations and meeting individual and team targets
• Understanding, prioritizing and escalating our customers’ feedback and feature  requests to the product teams and guiding the organization to design and deliver incredible user experiences.

Qualifications You Will Need

• Prior working experience with airtime, bill payments, or data bundles products
• A minimum of 3 years of customer support experience ideally at a financial services or fintech organization
• Experience working cross-functionally with Engineering, Product, and/or Compliance Teams
• Experience handling customer inquiries via email, chat, or other written communication
• Be self-driven. You should be self-motivated and enjoy a lot of independence. We are a dedicated, hardworking team that is collectively motivated.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online