Risk Administration Associate at Reliance Health

Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator and Tencent.

We are recruiting to fill the position below:

Job Title: Risk Administration Associate

Location: Lagos
Employment Type: Full-time

Job Summary

• This role is responsible for resolving clinical escalations raised by the Customer service team and resolving tickets raised to the Risk Division.

Job Description

• Review complex medical cases raised by Customer Service Representatives.
• Develop and Implement quality assurance best practices, as well as a robust performance measurement model for performance monitoring, and improvement.
• Drive down the incident rate of customer success agents requesting medical clarification from other sources/teams.
• Track clinical escalations, carry out root cause analysis and create DIY tools for Reliance Care Officers that help drive down the percentage of clinical escalations made.
• Support Product Team in new health insurance product development/product revision based on gathered claims vs benefits data.
• Resolve tickets raised to the Risk Division.

Job Experience

• Minimum of a First Degree in Medicine or Nursing
• 0 - 2 years post-NYSC experience.
• Exceptional problem solving and analytical skills.
• A demonstration of curiosity, love for learning, creativity, execution, and speed.
• Excellent communication and presentation skills.

Application Closing Date
21st January, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Kindly take this assessment after your application. Click Here To Take Test
• Reliance Health is an equal opportunity employer and does not discriminate based on tribe, age, sex, religion, sexual orientation, race or disability.