Operations Specialist at Bolt Nigeria

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Title: Operations Specialist

Location: Lagos, Nigeria
Category: Ride-hailing Operations

Job Summary

• We are looking for an analytical and solutions-driven Operations Specialist to manage supply in our Nigeria ride-hailing operations.
• You will be working closely with the Operations Manager(s) and Country Manager where your work will have a direct impact on the business growth through achieving supply milestones and key metrics.

Job Description
Your daily adventures will include:

• Lead in driver community management, communications and activities - being honest, transparent and engaging with drivers is our priority
• Collaborating with local operations and other local/HQ teams to collect and action on feedback gathered from the driver community
• Hands-on supply management in Nigeria - working autonomously and taking initiatives to build brand reputation, driver retention and loyalty
• Be a subject matter expert of the industry and be an effective communicator between Bolt and the driver community
• Develop and execute strategies/initiatives to increase positive engagement with the driver community

Job Requirements
We are looking for:

• You have 2+ years experience in an analytical position
• You are a strong collaborator with excellent communication skills (both verbal and written) in English
• You are highly analytical and have a data-driven mindset with excellent Excel skills
• You are a hustler, not stopping after several obstacles a day
• You are passionate about new technologies and ride-hailing
• You have a strong motivation to solve problems creatively and efficiently
• You thrive in a fast-paced environment
• You are detail-oriented and organised
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.

You will get extra credits for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business

Why you’ll love it here:

• Your daily duties will have a meaningful impact on millions of people all over the world.
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
• Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online