Driver / Chauffeur at Grand Pela Hotel and Suites

Grand Pela Hotel and Suites, managed by Premium Swiss Hotels & Resorts Zurich-Switzerland, is a luxury 4Star hotel located at the residential area in Durumi, near American Int’l School, Abuja. The Hotel is 30 minutes’ drive to/from Nnamdi Azikiwe International Airport and 15mins from the city Centre of Abuja.

We are recruiting to fill the position below:

Job Title: Driver / Chauffeur

Location: Abuja (FCT)
Employment Type: Full-time
Reports To: Travel Desk Manager/ Chief Concierge

Position Summary

• As a Chauffeur or driver in the hotel, your primary responsibility is to transport the hotel'sguests upon arrival, departure and any other driving-related duties and responsibility. Additionally, you should also assist other departments for their transportation requirements eg. driver around the hotel's sales team to attend sales calls.
• Also responsible for the up keeping of the vehicle at all times and also provide excellent service to the guests as per the hotel's standard service procedures.

Duties and Responsibilities

• Able to meet all the comfort requirements of the hotel guests and customer.
• Able to drive in a safe and efficient manner.
• Responsible to assist the guests in any travel or destination regarding issues by applying his/ her knowledge of the local area.
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
• Able to ensure safe and easy travel for the customers/ guests to their destinations or to the hotel.
• Able to file the record of the timings for which the vehicle was used and the purpose to his/ her superior.
• Able to comply with all the traffic/ road rules and regulation of the state while also following the policies of the hotel authorities.
• Responsible to ensure the safety of the guests while travelling.
• Responsible to ensure the security of guest belonging while travelling.
• Ensure that the guests are wearing seat belts.
• Able to welcome the guest with a placard at the airport.
• Maintain good coordination with the hotel's airport representative.
• Able to maintain a positive conversation with the guests.
• Should follow all designatedSOP'sfor any vehicle breakdowns and accidents.
• Assist the guests with the luggage as and when required.
• Transport guest luggage to and from designated bell desk or lobby area.
• Provide the complimentary water and cold towels (as per hotels standard operating policy SOP) once the guest is seated comfortably in the car.
• Maintain proper records of the trip starting and ending kilometres or miles.
• The guest signature must be taken if the room bill is to be posted on to the folio.
• If theguest is paying the taxi fare by cash then the exact tender or change must be returned back to the guest.
• If theguest is paying by credit ordebit card then he/she should be able to handle the mobile EDC (Electronic Data capture machine) and swipe the accurate chargeson the machine.
• Follow the standard route and reporting time scheduleat all times.
• Forward or report all guest complaints, problems or incidents to the manager on duty or travel desk manager.
• Perform any trips and drives with the hotel car/bus as requested.
• Responsible to park the car at designated parking areas and also follow the parking policy.
• Obey all traffic and driving regulations like speed limit etc at all times.
• Keep the vehicle spotless in both exterior and interior appearance.
• In charge of the maintenance of his vehicles service dues, cleaning, up keeping and running condition.
• He/she is responsible to report to the superiors regarding all incidents.
• Assist with hotels administrative departments with transportation requirements like sales calls etc.
• Always maintain positive customer relations at all times.
• Have a good knowledge of the hotel's facilities and services.
• Able to provide information on hotels amenities, activities, restaurants and any places of interest near the hotel.
• Able to provide details on hotels room features like wifi, minibar, tea coffee maker and other amenities if asked by the guest.
• Responsible to maintain either hotel's vehicle or the vehicle of third party service providers.
• Keep the assigned car or vehicle clean and ensuring that it is mechanically sound.
• The vehicle must be spotless in appearance and ready to go for a drive without issue at all times.
• Inspect vehicle using the car / limousine checklistand rectify any issues found during the checking.
• Ensure effective handover from the earlier shift and sign on the log book.
• Preferably non-smoker due to the close proximity with the guest, use mouth freshness to avoid bad odours.
• Maintain high grooming and personal hygiene standards.
• Always wear a proper uniform with name tag nicely polished (if required).
• Practices accident prevention measures.
• Maintains good personal safety and grooming standards.
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum.
• Treat all clients and colleagues in a polite and courteous manner at all times.
• Perform any other duties as assigned by the management.

Education

• High school or similar educational qualification.

Experience:

• 2-3 years prior hotel experience required in a similar role.

Prerequisites:

• Excellent driving skills.
• Valid driver's license with the excellent driving record.
• No black points on license.
• The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude.

Application Closing Date
13th January, 2022.