Arcsight Software Support Engineer Level II at Tek Experts

Tek Experts is a leading global provider of technical support services. We turn cases into experiences for deeper customer connection to drive loyalty, renewals, and growth.

We are recruiting to fill the position below:

Job Title: Arcsight Software Support Engineer Level II

Requisition ID: 4682
Location: Victoria Island, Lagos
Category: Technical Support
Work location type: Fully Onsite

Overview

• We are hiring a Level 2 Software Support Engineer to support Micro Focus ArcSight. ArcSight provides big data security analytics and intelligence software for security information and event management (SIEM) and log management solutions.
• ArcSight is designed to help customers identify and prioritize security threats, organize and track incident response activities, and simplify audit and compliance activities.
• We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow.
• We celebrate diversity in every way. In fact, it’s the reason we've grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities
This role will:

• Take cases supporting customers software support issues
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools

Qualifications
In this role:

• Bachelor's Degree or equivalent technical certifications
• 1 - 2 years experience in technical support
• Knowledge of programming languages, networking, databases or UIs.
• Experience in customer service is a must. PC experience - comfortable working with Windows/Linux operating systems and Microsoft Office Suite
• Interest or exposure to software development and support
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer-orientated, motivated to take charge of both customer engagement and problem
• Fluent in English.

Application Closing Date
28th February, 2022.