Receptionist at Pristine House Care Limited

Pristine House Care Limited is an outsourcing firm specializing in recruiting clients in the hospitality sector.

We are recruiting to fill the position below:

Job Title: Receptionist

Location: Lagos Mainland, Lagos
Employment Type: Full-time
Job Field: Hospitality

Overview

• We are looking for a Receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation.
• Ultimately, you will help create a pleasant and memorable stay for our guests.
• If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Requirements

• Qualification: OND, HND or B.Sc
• Experience: 1 year.
• A Degree in hotel management is a plus.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Fluent in English
• Excellent written and verbal communication skills
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills.

Salary
Very attractive

Application Closing Date
31st January, 2022.