Fraud Detection Specialist at Shago Payments Limited

Shago Payments Limited - We are a financial technology company retailing digital products and services to create a localized marketplace experience for our users. Our application facilitates transactions, such as bill payment, airtime and data purchase, fund transfer, withdrawals, account opening, transport ticketing, examination result checker, betting, on-demand services, e-commerce, savings, and more. As an innovative solution provider with expertise in value-added services and on-demand service delivery, our focus is on reaching the underserved and unbanked market by retailing services through an agent distribution network.

We are recruiting to fill the position below:

Job Title: Fraud Detection Specialist

Location: Ajao Estate, Lagos
Employment Type: Full-time

Responsibilities

• Develop fraud analysis models to improve efficiency and effectiveness of company systems
• Determine existing fraud trends by analyzing accounts and transaction patterns
• Recommend new software tools used for fraud detection, prevention and reporting activities
• Perform platform x-ray to understand transaction patterns
• Recommend anti-fraud processes for changing transaction patterns and trends
• Manage chargeback requests and pending transactions on the platform
• Monitor real-time queues and identify high-risk transactions in the business
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
• Identify fraudulent transactions and cancel them from further processing.
• Flag customer account for possible fraud based on trends Analyze and assist customer accounts containing fraudulent activity Handle high call volumes.
• Manage email responses from bank partners for fraud-related issues
• Resolve queued/pending transactions within the service level agreements to reduce potential revenue losses
• Interact with banks and customers to validate the information and to confirm or cancel authorizations
• Ensure confidentiality of all information collected during investigation
• Generate daily/weekly/monthly suspicious activity reports and risk management reports for the Management team
• Maintain accurate records containing known data triggers to support the identification of fraudulent activity.

Requirements

• First Degree in Business Administration / IT or Finance related field
• Minimum of 5 years experience in a Fraud Unit/Risk Management and or Technical Support preferably in a FINTECH/Financial services
• Working knowledge of Fintech operations/regulations, fraudulent reviews and Fraud Case Management Tools/Systems.
• Ability to process a large set of information and detect anomalies
• Excellent attention to detail and concern for data privacy/accuracy.
• Analytical and problem-solving skills.
• Innovative and Strategic thinking
• TECH Savvy
• Excellent presentation and communication skills
• Understanding of financial crimes, especially cyber fraud means and threats; and in-depth knowledge of the business, risk management concepts and practices and performance implications of policies/actions.

Application Closing Date
31st January, 2022.