Experienced Curator / Product Development Analyst at Mixta Nigeria

Mixta Africa is one of the first international and European groups to enter the Northern African Real Estate sector. Founded in April 2005, Mixta África specialises in property development projects in the African continent. The company was established with the objective of responding to the existing housing deficit in the African continent.

We are recruiting to fill the position below:

Job Title: Experienced Curator / Product Development Analyst

Location: Lagos

Job Summary

• A seasoned product development personnel adept at working with a diverse and high-profile clientele and building lasting relationships with customers to facilitate business goals.
• He / She will creatively weave together a pool of personalized activities and experiences for guests and sell seasonal and bespoke products that appeal to each clientele.

Main Responsibilities

• Curate personalized experiences for guests
• Develop an annual calendar containing seasonal product offerings for corporate and retail guests
• Re-invent event spaces in well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.
• Support team members in handling guest requests and inquiries to ensure that a positive outcome is achieved
• Demonstrate a high level of customer service at all times at the Welcome Center and Corporate Lodgereception desk
• Identify opportunities to further improve, customize, or personalize a guest's experience.
• Advise team of any special events or VIP Guests on the property for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real-time.
• Handle activity/reservation changes and challenging situations that arise unexpectedly, and ensure that our guests do not experience disruptions or difficulties with their experiences
• Use up-selling techniques to promote services and facilities at Lakowe LakesGolf and Country Estate.
• Ensure Team Members have current knowledge of all the products and facilities at Lakowe Lakes Golf and Country Estate.
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
• Maintain a good working relationship with Team Members in other departments (Banquets, Housekeeping, Spa, and Maintenance)
• Supervise operations of all leisure activities (paddle boat, bird watching, etc.)

Experience and Education

• University Degree in Business Management or the Humanities.
• An additional Degree or certificate in hospitality will be an advantage.
• Five years experience in a luxury hotel environment / Event Management
• Knowledge of Microsoft office
• Basic accounting skills.

Skills:

• Enthusiastic with excellent communication and interpersonal skills
• Ability to coordinate multiple projects and make smart decisions that support resort operations.
• Positive can-do attitude
• Innovative/Out of the box thinker
• Professional networking, partnership sourcing, and negotiating skills.
• Extremely creative
• Commitment to delivering a high level of customer service
• Must have strong organizational skills.
• An eye for visual detail
• Strong leadership, management and decision-making skills
• Project Management Skills
• Excellent Communication Skills
• Great time management and organizational abilities
• Ability to work under pressure and meet tight deadlines
• Attention to detail
• Ability to multitask effectively
• Ability to work on your own and as part of a team
• High level of IT proficiency.

Application Closing Date
31st January, 2022.