Customer Experience Manager at Prestigious Consulting Group

Prestigious Consulting Group - We are a growing startup operating in the agriculture industry based in Lagos. We monitor everything from seeds to shelf: we work with farmers, we manufacture and we are sellers. We are visionaries on innovation and are looking for a sales team to match!

We are recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Ikota Shopping Complex - Lagos
Employment Type: Full-time

Job Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new CRM technologies.

Customer Experience Specialist Requirements:

• A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, as well as CX and CRM software.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

Salary
N80,000 - N100,000 / Month.

Application Closing Date
30th January, 2022